Protect Your Business Street Cred Through Online Reviews

Posted by Jennifer Smiga

 

The day has come. A one star review has hit you hard. It may not be affecting your businesses’ bottom line yet, but it sure has been a blow to your entrepreneurial spirit.

How could this happen to you? You're on a first name basis with your customers. They always come to you first with any concerns. Right?

Even with the best customer service a bad review is inevitable, and it's something you must address directly. We live in a digital world where peer reviews are influential and abundant, and information moves fast and furious. Reputation management is part of running and growing a successful business.

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Topics: street cred, reputation management